Located in the heart of South Carolina’s Grand Strand, Myrtle Beach Communications has put their customers first since 1954. Today, their customers are still their number one priority!
Starting out as a Motorola Service Center, they began their journey providing radio communications to public service, local businesses, large manufacturing plants, colleges and school districts, as well as the many resorts and hotels on along the coast. Many of these relationships span decades long.
While working closely with their clients they listen to what their clients need and want in their facilities from communication between employees to safety for their staff and patrons. One of the topics that continued to come up was the need for video surveillance, allowing for not only safety to be a top priority, but is also a great tool for loss prevention. MB Comm has had the pleasure of making sure that some of the largest facilities, including colleges and large manufacturing plants and spanning resorts along the Grand Strand are under constant video surveillance. But make no mistake, their smallest client is just as important as their largest.
When we spoke to Michael Johnson, Vice President, about the focus of Myrtle Beach Communications, he was very clear that customers matter with MB Comm. “At MBC our focus has always been on our customers and the service we provide”. We make it a point to discuss with our team members that top priority is the customer experience and bringing more value to our relationships.
We are not into the commodities business, we provide service to our customers and have a consultative and educational approach towards them
This helps solidify with the client that they will receive the same stellar service from the moment they speak to someone in our office for the first time, through installation and on any service call thereafter. ” After 17 years of being a part of Myrtle Beach Communications, Michael understands that while there are many fly-by-night companies offering “solutions” on the internet, nothing beats a relationship where you can go into a client’s facility, assess what they really need and provide the proper solution and education at an affordable price.
As a result of listening to customer feedback, one of the main shifts that MB Comm has made over the last two years has been going from a integrator of video surveillance equipment to being one of the top suppliers of video “as a service” along the Grand Strand. Gone are the days of having to purchase, maintain service on and upkeep expensive equipment. For a low monthly fee, their clients use MB Comm’s state-of-the-art equipment, while MBC keeps up with the maintenance. As part of their risk-free managed services, they install, maintain, and repair all video surveillance equipment. They also pull video, clean all cameras quarterly and refocus (if needed,) and check system performance. The best part, at contract renewal, the clients receive all new equipment.
The video “as a service” has been a game changer for many of the companies and organizations that MB Comm services. According to Michael, “We have had growing conversations with our clients regarding the low upfront costs, the ease of working video surveillance into their budgets when they would have had to previously schedule it for a new budget year and the ease of use.”
Companies and organizations in Myrtle Beach have been choosing Myrtle Beach Communications as their video surveillance and two-way communications provider for decades. MBC continues to listen to customer feedback to guide their decision making. “If you simply listen to customers they will tell you what they need, no need to create the next big thing” says Johnson. This is a key to the 60 plus years of success at Myrtle Beach Communications.